We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- LOST AND/OR STOLEN:
If you suspect your card has been lost and/or stolen, please call our member service number at (562) 862-8141 immediately.
- PHONE
- MAILING
Payment address:
DFCU
PO Box 37035
Boone, IA 50037-0035
- DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail to:
- Mail:
DFCU
PO Box 37035
Boone, IA 50037-0035
You may also call our member service number at (562) 862-8141 if you have further questions.
- IF YOU SUSPECT FRAUD:
Call (562) 862-8141 immediately to report any fraud. Complete the Fraud Affidavit and mail to:
- Mail:
DFCU
PO Box 37035
Boone, IA 50037-0035